Post Install Experience Representative
Join one of America’s fastest growing solar installation companies. We’re searching for driven, forward-thinking individuals to help us make solar a reality in Oregon, Iowa, and Montana. Join us for a career you can grow in.
Post Install Experience Representative
Reporting directly to the Post Install Experience Manager, the Post Install Experience Representative is responsible for providing our clients a world-class experience after installation. This is accomplished through in-home appointments by answering any questions and teaching clients about their system.
What You’ll Do
75% In Home Appointments
- Meet with customers and educate the customer about their system.
- Connect solar system’s to the internet and provide the customer their login information for the app.
- Provide customer service for anything that arises.
- Fly a drone to take photos of the installation.
15% Administrative/Customer Relations
- Upload all information from appointments each day.
- Communicate with the Post Installation Manager to identify trending issues.
- Network with all departments within the company to ensure we can address any issue.
- Upload documents and required media files for each appointment.
- Maintain open relationships with all clients and answer any questions when called upon.
10% Maintenance
- Perform weekly vehicle inspections.
- Take the company vehicle in for oil changes, inspections, and tires.
- Perform online learnings for role updates, and learn how to fly a drone.
- Weekly meeting with Post Installation Manager to track goals and continue growth.
Who You Are
Our ideal candidate will be passionate about spreading the word about Purelight Power and simple, affordable home solar. We are looking for:
- Prior experience in hospitality, public relations, or sales.
- Prior experience in customer service or client relations
- A valid driver’s license/flexibility to drive company-owned vehicles
- Excellent interpersonal skills
- Excellent attention to detail, organizational, and time management skills.
- Experience working with teams and offices in multi-state locations.
- Knowledge of Excel and Google Suite.
- Prior experience flying a drone or photography a plus
- Prior solar experience not required, but a plus
Who You’ll Work With
- Post Installation Manager
- Administration
- Marketing Department and Director of Marketing
- Troubleshooting department
- HR Department
- IT Department
- Solar system owners
Why Purelight?
Pros
– Medical, dental, and vision insurance
– Paid holidays and paid time off
– Work/life balance
– Opportunities for growth
– Chance to make a difference locally
Cons
– Physically demanding
– No part-time opportunities
– No remote work
Who We Are
Founded in 2019, Purelight Power is the leading solar installer in Oregon, Iowa and Montana, installing an average of 2 megawatts of solar per month and counting. Purelight Power is a fast-growing company that is looking to add driven, focused and passionate individuals to our team.
What We Value
Integrity
We will never compromise being authentic and original with our customers and Purelight team members.
Empower People
We encourage independent decision making and freedom to explore.
Courage
We take calculated risks and mitigate losses. We don’t shy away from uncomfortable decisions.
Service
We believe serving and giving back is instrumental in creating relationships and changing the world.
Communication
We value transparent and open communication.
Sustainable Innovation
We create industry changing processes and services. When our others go left, we choose to go right.
Work with the Best
We believe high talent drives success.